Dynamic Accents holds product quality and customer satisfaction in the highest regard, therefore our policy on these issues are as follows:
While we are confident that our packaging standards are adequate to protect our products under normal handling while in transit, we realize that freight damage can and will occur. We firmly believe that transportation companies need to be responsible for mishandling freight and will work with our customers to ensure that their freight claims with the carriers are resolved to their satisfaction.
In the event that a product is defective upon customer receipt, we require that the customer request a Return Authorization Number from Dynamic Accents and return the defective product to us at our expense. We will send the replacement product directly to the customer from our facility.
In the event that a consumer wants to exchange or return an undamaged & unused product that we have drop shipped, the consumer needs to contact the retailer that they purchased the product from requesting a Return Authorization number within 7 days of receipt of delivery.
Once we have been notified of a return request, Dynamic Accents will issue an RMA number to our customer, which they can provide to the consumer to be noted on the package for return.
Returns should be sent to the following address:
Dynamic Accents, Ltd.
9099 Township Road 552
Shreve, OH 44676
Attn: Returns Department
Products returned for a refund, and not exchange, are subject to a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged by pets or pet owners, are not eligible for a refund.
Upon receipt of the return, Dynamic Accents will inspect the returned product. If the product is received in new saleable condition, a credit will be issued to our customer for the original invoice amount for that product.
Please allow up to 14 days from receipt for credit to be issued.